Thank you for purchasing from Cotswolds Crystals. We hope you enjoy your product and would like to take this opportunity to thank you for your custom and support.

Under the EC Distance Selling Directive, you have the right to cancel a contract for your purchase within 7 working days of delivery. You do not need to give any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you.

To cancel a contract, write “Cancel Contract” on the back of the invoice. Package the items securely and send them to us complete with invoice/receipt within seven working days following delivery. We request that you email us at Jenny@cotswoldscrystals.co.uk  to inform us that you are returning goods before you send them. 24 hours advance warning is required for returns. 

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless the item was delivered to you in error. You should be aware that once the delivery process begins, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When notice of your cancellation and the goods are received, a refund of the relevant part of the purchase price for that item will be issued within 28 days provided that the goods in question are returned by you and received by Cotswolds Crystals in the condition they were in when delivered to you. Please note that we must receive the products back before we can process any refund. If you do not return the goods delivered to you, or do not pay the costs of delivery, Cotswolds Crystals are entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

All Other Returns

All goods supplied by Cotswolds Crystals are warranted to be sound of workmanship and materials, and suitable for the purpose in which they were designed under fair conditions. Our liability under this Warranty will be limited to the replacement, repair or issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by misuse of the goods or negligent handling of them.

Any cost incurred during the return process (ie,courier costs) is to be paid by the customer. Cotswolds Crystals do not offer a courier service for return items.

In the event of an item being damaged in transit a customer must either refuse delivery, or make sure it is noted on the driver’s delivery notes that a parcel is damaged before signing for the item. All items, including the box in which it arrived must be retained for inspection purposes. Photographs of the damage may be asked for by a member of staff so that Cotswolds Crystals can make a claim against the delivery firm for any damage incurred. A replacement, refund or credit will be issued upon a successful claim.